Energy suppliers are obliged to offer a priority services register to its vulnerable customers. This includes consumers who have a disability, a visual or hearing impairment, long term ill health or over pensionable age.
It provides free services such as priority reconnection after power cuts, regular meter readings if you’re unable to do it yourself, and bills provided in large print and Braille if required.
To find out about these services contact your existing energy supplier.
For those in receipt of certain benefits including Disability Living Allowance you should automatically receive a Cold Weather Payment if there is prolonged cold weather. Older people will receive a Winter Fuel Payment.
If you require electricity for essential medical equipment including electric beds and hoists the supplier has to give you advance notice of any disruption to your supply.
The Energy Saving Trust is a comprehensive website providing information on grants and energy saving tips for the whole of the UK.
Divided into the four regional areas you can undertake an on-line search to find out what help you can get to to improve the energy efficiency of your home.
It's easy to use as the search is made through your postcode. However, do remember to select your regional tab at the top of the page as schemes and condtions do vary around the country.
The Green Deal Cashback Scheme is a new Government initiative enabling householders to claim cash back on energy saving improvements such as a new boiler, insulation and double glazing.
To qualify for the money you do need to apply for a Green Deal Assessment which will cost £150.
The scheme opens on 28th January 2013 and money will be allocated on a first come first served basis and will end when the allocated money runs out.
You are able to get your assessment before this date so when the scheme open you will be ready to apply for your cash back voucher.
More information can be found in this Guide to The Green Deal.
Under Warm Home Discount Scheme social tarrifs will be phased out and two separate groups will be offered a credit of £135 a year. The groups will include:
Pensioners in the first group will qualify automatically.
Eligibility for the second group will vary between energy suppliers with some being more generous than others. They will need to apply for the credit.
The deadline for applications for the 2013/14 Winter is 14th March 2014.
All six big energy suppliers are taking part in the scheme
British Gas, Eon, N.Power, Scottish Power, Southern Energy, and EDF
Including some smaller suppliers, Atlantic, Equipower, Equigas, Manweb, M&S Energy, Sainsbury's Energy, Scottish Gas, Scottish Hydro, SSE, Swalec and Utility Warehouse.
It is recommended that you check with your supplier as soon as possible.
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